Individual Service at Scale
Turn conversations into conversions.
As welcoming as your lobby
A human conversation is the most powerful way to start a relationship with guests...
- Humanise the web experience in a way no OTA can match.
- Learn what guests are searching for but can't find on your website. And what you don't offer that's in high demand.
- Most importantly: build a real relationship with guests from the first point of contact.
...built for busy hoteliers.
- With the rise of mobile, chat meets guests where they're comfortable.
- Works across your vanity site and booking engine
When a family walks into your hotel you personalise your response differently to when a businesswoman arrives alone. Why shouldn't you have these same clues in the online world?
The agent portal profiles your guest based on their background and behaviour, helping you to shape your replies for the most helpful service.
- Visitor scrolling through your 'About the area' page? Send them some useful links for fun events coming up.
- Visitor is searching for specific dates on your rooms and rates page? Kick off a conversation about best dates to stay with our bestselling Price Check.
Can't be available to chat all the time? Don't worry. Night Manager can field questions while you're away, collecting contact details for you to call later. Think about it: you'll collect leads while you sleep.
*Small team? No problem, Night Manager makes it easy to run Front Desk without dedicated staff.
Conversations to Conversions
With our test hotels, when a guest engages in a conversation we see a 13% chat to booking ratio.
Why would you ever book via an OTA when you can ask the hotelier directly?